Solutions
Conversational AI Agents for Player Interaction
Outbound and inbound AI Agents designed to engage players contextually. Improving acquisition, retention, and reactivation metrics across the lifecycle. Each interaction is optimized for personalization, efficiency, and measurable impact on LTV.
- Multi-language voice and text agents fine-tuned for iGaming use cases.
- Offer orchestration and promo delivery based on player segmentation.
- Fully attributed with transcripts, call recordings, and performance outcomes.
All InsightPlay.ai solutions are built for the iGaming and Sports ecosystem, combining performance with responsibility.
Our infrastructure follows ISO 27001-aligned standards for data governance, security, and player protection.
Customer Support, Reimagined
Enterprise-grade AI support agents that resolve FAQs, handle payments, verifications, and account actions while escalating to human teams when needed. Designed to lower handle time, improve CSAT, and maintain compliance with responsible gaming policies.
- Seamless integration with Zendesk, CRM, and ticketing tools.
- Smart escalation based on sentiment, intent, or KYC requirements.
- Customizable tone and workflow aligned with your brand and market.
All InsightPlay.ai solutions are built for the iGaming and Sports ecosystem, combining performance with responsibility.
Our infrastructure follows ISO 27001-aligned standards for data governance, security, and player protection.
Actionable Insights from Real Player Interactions
A secure analytics layer that transforms every conversation into business intelligence. Identify player segments, predict churn, optimize bonuses, and feed real data into your BI stack — all with enterprise-grade data governance.
- Automatic structuring of conversation data for reporting and modeling.
- Export to Looker, BigQuery, or Redshift via secure APIs.
- Predictive LTV and cohort analysis for CRM and marketing automation.
All InsightPlay.ai solutions are built for the iGaming and Sports ecosystem, combining performance with responsibility.
Our infrastructure follows ISO 27001-aligned standards for data governance, security, and player protection.
AI Influencers for Scalable, Localized Acquisition
Digital ambassadors and AI personas that create localized, compliant, and on-brand content — driving measurable acquisition with trackable attribution. These AI influencers open entirely new acquisition channels for operators and affiliates.
- Multi-language AI personalities tailored for local sports and betting culture.
- Scripted, brand-safe videos and social campaigns.
- Measurable performance via attribution links and conversion dashboards.
All InsightPlay.ai solutions are built for the iGaming and Sports ecosystem, combining performance with responsibility.
Our infrastructure follows ISO 27001-aligned standards for data governance, security, and player protection.
About Us
Empowering the iGaming industry with secure, scalable AI for real business outcomes.
At InsightPlay.ai, we're pioneering the future of player engagement through enterprise-grade AI solutions. Our mission is to transform how operators connect with players, driving measurable results across acquisition, retention, and reactivation.
Founded by industry veterans with deep expertise in AI, gaming, and data science, we combine cutting-edge technology with practical business understanding to deliver solutions that work.
